Resume
17 Years of Experience
Education
2005
Instituto Tecnologico Latinoamericano (México)Bachelor's degree in computer science
2010
Instituto Tecnologico Latinoamericano (México)Master in information technology
Languages
Native
conversational
Basic
Experience
2024 - Current
AmadeusASSOCIATE SITE RELIABILITY ENGINEER (SRE)
Implements automation, monitoring, incident management, performance optimization, and cross-team collaboration to ensure efficient, reliable, and scalable systems..
2022 - 2024
Global Wavenet InternationalOPERATION SUPPORT VAS ENGINEER
Manages support systems, resolves technical issues, documents RCA, provides training, collaborates across teams, implements automation, and monitors VAS services to ensure operational efficiency and service reliability.
2020 - 2022
Cyan SecurityOPERATION SUPPORT VAS ENGINEER
Oversees customer support systems, ensures 24/7 operations and maintenance, documents processes, handles incident response, resolves system issues, and tests applications prior to production deployment.
2019 - 2020
AZ Logica (Colombia)AWS INFRASTRUCTURE ENGINEER
Responsible for ensuring the proper functioning of the Computing Center, telecommunications, networks, and infrastructure, including Linux administration (RedHat and CentOS), managing infrastructure and telecommunications projects, supporting business development, and administering AWS services such as EC2, S3, DynamoDB, Redshift, CloudFront, among others.
2016 - 2019
Flash Mobile MexicoMVNO SENIOR OPERATIONS ENGINEER
Manage and track customer ticketing and support systems, provide second-level support and escalation, oversee daily mobile services operations, propose performance improvements for new capabilities and platforms, ensure SLA compliance with MNOs and MVNEs, drive customer experience improvements through key initiatives and projects, and manage services in AWS.
2015 - 2016
Ericsson MexicoNETWORK SYSTEM ADMIN
Responsible for coordinating, managing, and executing proactive and reactive maintenance activities requiring higher-level support, providing operational support for IBM Tivoli Netcool Omnibus systems, handling Oracle DB tasks related to network alarm trending, and participating in cross-functional operational duties and issues.
2012 - 2015
Ericsson Mexico2nd LEVEL OPERATION VAS ENGINEER
Responsible for the operation and maintenance, updates, and 24x7 support of Ericsson sites and external services (MiO, ECE, SMSC, VoiceMail, Mavenir, MMS), participating in emergency incident response, managing and tracking customer ticketing and support systems, and analyzing and resolving application or operating system issues.
2011 - 2012
Ericsson MexicoGNOC RFSA MÉXICO TIER I
Monitor alarms and E1 on the Sprint network, report and track technical issues in BTSs (CDMA/EVDO), and engage with relevant fix agencies (LRF, Field Ops, ASA, BME) to resolve problems related to Zero Call Attempts, Drop Calls, and Block Calls across technologies such as Samsung, Motorola, Alu, and Nortel..
