Aldo Barrios Vazquez

Hello! I'm Aldo Barrios Vázquez, an IT professional with a Bachelor's in Computer Science, an Operations Engineer (TELCO), and a freelance Web Developer, certified as an Amazon Web Services Solutions Architect. With over 15 years of experience, I specialize in Linux and Windows systems management, network applications, virtualization, API management, and alarm monitoring. I excel at incident and change management, ensuring efficient resolution of issues that affect end-users and businesses. I'm always eager to expand my knowledge and skills, ready to contribute to innovative projects and new challenges.

Resume

17 Years of Experience

Education

2005
Instituto Tecnologico Latinoamericano (México)

Bachelor's degree in computer science

2010
Instituto Tecnologico Latinoamericano (México)

Master in information technology

Languages

Spanish

Native

English

conversational

Portuguese

Basic

Experience

2024 - Current
Amadeus

ASSOCIATE SITE RELIABILITY ENGINEER (SRE)

Implements automation, monitoring, incident management, performance optimization, and cross-team collaboration to ensure efficient, reliable, and scalable systems..


2022 - 2024
Global Wavenet International

OPERATION SUPPORT VAS ENGINEER

Manages support systems, resolves technical issues, documents RCA, provides training, collaborates across teams, implements automation, and monitors VAS services to ensure operational efficiency and service reliability.


2020 - 2022
Cyan Security

OPERATION SUPPORT VAS ENGINEER

Oversees customer support systems, ensures 24/7 operations and maintenance, documents processes, handles incident response, resolves system issues, and tests applications prior to production deployment.


2019 - 2020
AZ Logica (Colombia)

AWS INFRASTRUCTURE ENGINEER

Responsible for ensuring the proper functioning of the Computing Center, telecommunications, networks, and infrastructure, including Linux administration (RedHat and CentOS), managing infrastructure and telecommunications projects, supporting business development, and administering AWS services such as EC2, S3, DynamoDB, Redshift, CloudFront, among others.


2016 - 2019
Flash Mobile Mexico

MVNO SENIOR OPERATIONS ENGINEER

Manage and track customer ticketing and support systems, provide second-level support and escalation, oversee daily mobile services operations, propose performance improvements for new capabilities and platforms, ensure SLA compliance with MNOs and MVNEs, drive customer experience improvements through key initiatives and projects, and manage services in AWS.


2015 - 2016
Ericsson Mexico

NETWORK SYSTEM ADMIN

Responsible for coordinating, managing, and executing proactive and reactive maintenance activities requiring higher-level support, providing operational support for IBM Tivoli Netcool Omnibus systems, handling Oracle DB tasks related to network alarm trending, and participating in cross-functional operational duties and issues.


2012 - 2015
Ericsson Mexico

2nd LEVEL OPERATION VAS ENGINEER

Responsible for the operation and maintenance, updates, and 24x7 support of Ericsson sites and external services (MiO, ECE, SMSC, VoiceMail, Mavenir, MMS), participating in emergency incident response, managing and tracking customer ticketing and support systems, and analyzing and resolving application or operating system issues.


2011 - 2012
Ericsson Mexico

GNOC RFSA MÉXICO TIER I

Monitor alarms and E1 on the Sprint network, report and track technical issues in BTSs (CDMA/EVDO), and engage with relevant fix agencies (LRF, Field Ops, ASA, BME) to resolve problems related to Zero Call Attempts, Drop Calls, and Block Calls across technologies such as Samsung, Motorola, Alu, and Nortel..

Systems & Cloud Administration

Administration of Linux (RedHat, CentOS)

90%

Proficient in AWS and Azure cloud technologies.

65%

Containers (Docker)

75%


Database & Backend Development

PostgreSQL, MySQL, RedShift (AWS)

85%

Python & Bash Shell

70%

Programming Web and WebServer

60%


Monitoring, Troubleshooting & Reporting

Monitoring tools: Nagios, Remedy, Zabbix, Splunk, Datadog

85%

Dashboard and reporting tools: Grafana

70%

Troubleshooting: Wireshark, ping, traceroute, log verification

60%


Telecom & Service Operations

IVR, Voice, SMS, USSD, Voicemail Services

85%

Ability to manage customer crisis escalations within SLAs

70%

Experience with RCA (Root Cause Analysis) and MOPs (Method of Procedure) documentation.

60%


IT Operations & DevOps Culture

Basic knowledge of DevOps culture and related tools

55%

Knowledge in ITIL best practices.

70%

What I Do

Operations Engineering

Web Design

Web Development

Site Reliability Engineering

Portfolio

My Works

Aldo Barrios V1

Aldo Barrios V2

Organdi CDMX Mexico

Video Edition

Video Edition 2

Video Edition 3

Contact

Get in Touch

Bogota COL.

Freelance Available